We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager Kathryn Spencer either by telephone or in writing who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.


Information and advice

NHS England

Tel: 0300 3112233

If you are making a complaint please state: ‘For the attention of the complaints team’ in the subject line.



NHS England
PO Box 16738
B97 9PT 

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